Terms & conditions

What is the purpose of this document?

These are the terms and conditions upon which Nikki Smith Consulting (Nikki Smith Coach) offers all content and training (paid and free) and downloads to you. When you register for or purchase the course/s or any other content, you will be asked to indicate that you have read this document. By ticking the box and completing a purchase or accessing content, you are indicating that you have read, understood and accept these terms, so please read this carefully and contact me at [email protected] if you have any questions.

What is covered?

This Agreement covers all free and purchased services, training and content that you receive from Nikki Smith Coach. Including, but not limited to, the 7-Step Career Change Program and / or the 4-Step Career Kickstart Program and / or the Your Next Role Advantage Program.

What are you required to do?

An individual’s experience in the use of any free or purchased content or program depends upon their level of participation. You are engaging in an adult learning process that is self-paced, which I recommend is undertaken in an environment that is conducive to learning and free from distractions.

Course access and participation

You must ensure that you keep your login details secure, to avoid unauthorised access to the Nikki Smith Coach portal and materials.  You may only use the website to access content, and you agree that you will not do anything harmful to the website such as uploading files or introducing programs, viruses or automated systems.

Facebook Group membership

There are additional terms that apply to members of the private Facebook group.  Members may only post content which you have the rights to, because you created or own it or you have the authority of the owner.  This also applies to sharing content that you receive in the group.  If another member posts something that you would like to use, please make sure you ask them for permission first.

Being part of a group is beneficial to share experiences and seek feedback.  This only works if all members treat others with respect.  We reserve the right to remove and cancel the membership of any member who posts content that is defamatory, disrespectful, or inappropriate, or who fails to adhere to copyright restrictions or ethical standards. Decisions regarding removal are final.

Payments and refunds

Payment for the content or courses is required upfront or via the stated payment plan, by credit card. I do not keep any records with your credit card or banking any information.

If you select a payment plan, you authorise recurring payments from your chosen payment method. Failure to complete payments may result in course or content access being suspended until payment is resolved.

If you are offered and choose to pay on a payment plan you will receive monthly invoices / notifications notifying you of upcoming payment / requesting payment of your instalment. 

Monthly memberships are paid in instalments by way of direct debit and can be cancelled at any time. If a direct debit payment is declined, you will be charged an additional administration fee for any cost suffered by Nikki Smith as a result of the declined payment.

Due to the digital nature of the courses, refunds are not provided once access has been granted. However, if you experience technical issues that prevent access, please contact me for assistance.

Privacy and confidentiality

I will keep all information that you provide me confidential. Facebook group members must also respect the privacy and confidentiality of information shared within the group and not share that information with others.

Online security

We take all reasonable steps to ensure uninterrupted access to course materials. However, due to reliance on third-party platforms, occasional downtime may occur. If you experience access issues, please notify us for prompt resolution.

We all use different types of technology which means that I cannot guarantee that the content will be compatible with third party systems. I have used standard file formats to address this, however If you are having any difficulties accessing the course content, please contact me.

Third-party platform liability waiver

Nikki Smith Coach shall not be liable for any claims, damages, losses, or liabilities arising from the storage, management, or processing of client data and payment information through third-party platforms, including but not limited to payment processors, data management services, or cloud storage providers. The Client acknowledges that such third-party platforms operate independently and that Nikki Smith Coach has no control over their security, functionality, or policies. The Client assumes all risk associated with the use of such platforms and agrees to hold Nikki Smith Coach harmless from any claims or disputes related thereto.

Use of course, training and downloaded content

The materials available to you through Nikki Smith Coach have all been created by Nikki Smith Coach (unless specifically stated) and the copyright in all the course content remains with Nikki Smith Coach.  I am granting you access to the materials for your personal use, and the materials cannot be copied or distributed or sold to third parties without my written consent.

Advice not performance guarantees

All the free and purchased content / training / courses I provide are designed to assist you to make the most appropriate choices for you.  Any discussions about finances or earnings are examples only and you should seek professional financial advice before making significant financial decisions.  

The content / training / course content is not tailored to meet individual needs.

I do not provide any guarantees that you will obtain a particular outcome (such as obtaining your top dream role). However, for the 7 Step Career Change Program, I do work with you to develop your individualised roadmap to your best fit role. It is your responsibility to be an active participant in this process and to action the steps in the roadmap.

Legal

This Agreement is governed by the laws of the State of Victoria, Australia.  If any clause of this Agreement is invalid or unenforceable then it will be removed from the Agreement to the extent of the invalidity or unenforceability and the rest of the clauses will remain.

Nothing in this Agreement overrides your rights under Australian Consumer Law. If any part of these Terms conflicts with consumer protection laws, those legal rights prevail.